Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information at Nylethira.

Last Updated: December 2024

Information We Collect

Personal Information

When you create an account or interact with our financial education platform, we collect information that you provide directly to us. This includes your name, email address, phone number, and any other details you choose to share during registration or course enrollment.

We also collect information about your learning preferences, course progress, and financial literacy goals to personalize your educational experience. This data helps us recommend relevant content and track your advancement through our financial analysis fundamentals courses.

Usage Information

Our systems automatically collect information about how you use Nylethira. This includes your IP address, browser type, device information, pages visited, time spent on different sections, and interaction patterns with our educational content.

Important: We never collect sensitive financial account information such as bank account numbers, credit card details, or investment account passwords. Our platform focuses on education, not account management.

Cookies and Tracking

We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze site usage. These small data files help us maintain your login session, customize content recommendations, and understand which educational materials are most effective.

You can control cookie settings through your browser, though some features may not work optimally if cookies are disabled. We respect your choices about tracking and provide clear options for managing your preferences.

How We Use Your Information

Your information serves several important purposes in delivering quality financial education. We use your data to create personalized learning paths, send relevant course updates, and improve our educational content based on user feedback and engagement patterns.

  • Delivering and personalizing educational content based on your learning goals
  • Communicating course updates, new features, and important platform announcements
  • Analyzing learning patterns to improve course effectiveness and user experience
  • Providing customer support and responding to your questions or concerns
  • Ensuring platform security and preventing fraudulent activities
  • Complying with legal obligations and protecting our legitimate business interests

We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our educational services, and only under strict confidentiality agreements.

Data Type Primary Purpose Retention Period
Account Information User identification and course access Duration of account plus 3 years
Learning Progress Personalized recommendations and course completion tracking Duration of account plus 2 years
Usage Analytics Platform improvement and content optimization 24 months from collection
Communication Records Customer support and service improvement 3 years from last interaction

Your Privacy Rights

We believe you should have control over your personal information. Under applicable privacy laws, including Malaysia's Personal Data Protection Act, you have several important rights regarding your data.

Access Your Data

Request a copy of all personal information we hold about you, including your learning history and account details.

Correct Inaccuracies

Update or correct any incorrect or outdated information in your account or learning profile.

Delete Your Information

Request deletion of your personal data, subject to legal retention requirements and legitimate business needs.

Data Portability

Receive your data in a structured, commonly-used format that you can transfer to other services.

Restrict Processing

Limit how we use your information while maintaining your account access and core educational services.

Withdraw Consent

Opt out of non-essential data processing activities, including marketing communications and analytics.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process. Some requests may require identity verification to protect your privacy.

Data Security & Protection

Protecting your information is fundamental to everything we do at Nylethira. We implement multiple layers of security to safeguard your personal data and ensure your learning experience remains private and secure.

Technical Safeguards

Our platform uses industry-standard encryption protocols to protect data in transit and at rest. All communications between your device and our servers are secured using TLS encryption, and sensitive information is stored using advanced cryptographic methods.

We regularly update our security infrastructure, conduct vulnerability assessments, and maintain robust backup systems to prevent data loss. Access to your information is restricted to authorized personnel who need it to provide educational services.

Organizational Measures

Our team receives regular privacy and security training to ensure they understand their responsibilities in protecting your information. We maintain strict access controls, monitor system activity, and have incident response procedures to address any potential security issues quickly.

Security Notice: While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong, unique passwords and report any suspicious activity on your account immediately.

Third-Party Services & Data Sharing

Nylethira works with carefully selected service providers to deliver our educational platform effectively. These partnerships are governed by strict data protection agreements that limit how your information can be used.

Service Providers

We share limited information with trusted partners who help us operate our platform, including cloud hosting providers, email service providers, analytics tools, and customer support systems. These companies are contractually obligated to protect your information and can only use it for the specific services they provide to us.

Before partnering with any service provider, we evaluate their security practices, privacy policies, and compliance with applicable data protection laws. We regularly review these relationships to ensure they continue to meet our standards.

Legal Disclosures

We may disclose your information when required by law, such as responding to valid legal requests from government authorities or protecting our rights and the safety of our users. Any such disclosures are made in accordance with applicable legal procedures and limitations.

In the event of a business transaction such as a merger or acquisition, your information may be transferred as part of that transaction, but any new entity would be bound by the commitments made in this privacy policy.

International Data Transfers

As a Malaysian company, Nylethira primarily processes and stores data within Malaysia and other countries with adequate data protection standards. When we do transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Our service providers may operate in different countries, but we only work with companies that provide adequate protection for personal data. We use standard contractual clauses and other approved mechanisms to ensure your information receives the same level of protection regardless of where it's processed.

If you have concerns about international data transfers or need more information about the safeguards we use, please contact us using the details provided below.

Policy Updates & Changes

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our platform.

Minor updates, such as clarifications or formatting changes, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Your continued use of Nylethira after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may exercise your right to delete your account and discontinue using our services.

We maintain a record of significant policy changes and their effective dates. If you need information about previous versions of this policy, please contact our privacy team.

Contact Us About Privacy

Privacy Questions or Concerns? We're here to help you understand and exercise your privacy rights.

Email: [email protected]

Phone: +6067614487

Address: KM 5, Jalan Panching, 26010 Kuantan, Pahang, Malaysia

We'll respond to privacy inquiries within 30 days and work with you to resolve any concerns about how your information is handled.